Kirk Stafford

Volume is vanity Whether it’s listing properties for sale or for lease, there is a continual discussion on fee discounting within the industry as the only way to appeal to new clients and while there are some agents who decry the practice, they’re being forced to compete with the discount merchants to bring new business […]

Would you want to do business with you…? These are questions I ask in a couple of the training sessions that I run – from a consumer end, what are we really like to do business with; how do our clients truly  rate the way that we respond to and interact with them. And – are

There is little doubt from anyone working within the residential tenancies sector that the current system of administering the governing legislation is deeply flawed and most likely on the verge of a complete breakdown. The system is in imminent danger of collapse, and this isn’t just my own view – this has been expressed to

Human management in a post-pandemic world I’ve had a couple of interesting discussions in the last week which have started a thought process on what the future of our working lives will look like and, while this is written from a property perspective, there are many other client-facing industries and roles which will need to

If you look up the definition of the word “sorry”… it’s an expression of contrition or apology for something we’ve done or not done which caused hurt to others, that we’re taking responsibility for a wrong and accepting accountability for it – and this has the effect of putting us on the defensive, even if

We are told that data is king. I first heard the term “disintermediation” some years ago in a talk by an executive from one of the real estate marketing portals.  It means, literally, the removal in the intermediaries between the producer and the consumer. In his example, he was talking about the removal of estate agents

Reflections on a year just past… Today marks the anniversary of the second of the Victorian lockdowns, by far the hardest and longest in the country so far, and ironically, while our restrictions are easing, but across the border in Sydney, there are extensions to their restrictions – to you who are feeling the weight