Kirk Stafford

Regardless of the plans we have for people, it’s inevitable that some team members will leave your organisation, and many will do so sooner than we’d like; but there are ways that we can make their decision just that little bit harder. More often than not, when someone leaves an agency, you’ll hear them reel

My article last week on asking for a salary increase seems to have hit a couple of nerves, this is obviously a very sensitive area for all participants and the best forum to have conversations like this in is within a structured environment such as an annual performance review meeting where the objectives and achievements

I’ve had many discussions in the last few years, and more notably in the last month, with Property Managers who are being left behind in the income stakes and some who – quite frankly – have been taken advantage of by their directors in terms of their pay. The majority of Property Managers are underpaid

Property Managers throughout Victoria should take a bow.  In the last two years, there have been 2 separate and highly complex pieces of legislation thrown at them only 12 months apart and they’ve stood up and managed them as well as I’ve seen anywhere; with all the distress and anxiety of covid and the lack

I think we need to face the reality of our environment. In most cases and most areas, fee discounting is here to stay whether we like it or not and to remain profitable, we’re going to have to operate on reduced margins and therefore find other ways to keep a healthy bottom line.

In the forward-looking agencies that I’ve consulted to, there is an eagerness to find ways to remove the stress of their Property Management staff and improve their roles, and they are continually looking at emerging property technologies along with best practice in other industries. As an example, most of us clearly learned the effectiveness of

There’s a pretty good chance I’m not going to win many friends by saying some of what I’m about to say… In case you missed it, there’s a crisis in Property Management – we’re losing good people at a rate of knots. Look closely though, and you’ll see that there has always been a lack

Most of you who have either heard me speak at conferences and seminars or have talked with privately know I talk a lot about mindset and how reframing a situation or circumstance can alter the outcome for us. The reason for this is simple – one of the things I learned years ago when I

We’ve been conditioned to see the start of a year as a time to set our goals for the year ahead, and we hear a lot from people about how we have to set our goals and be ready to start them in the new year. Then, from about this time of year, around the