Volume is vanity Whether it’s listing properties for sale or for lease, there is a continual discussion on fee discounting within the industry as the only way to appeal to new clients and while there are some agents who decry the practice, they’re being forced to compete with the discount merchants to bring new business […]
Would you want to do business with you…? These are questions I ask in a couple of the training sessions that I run – from a consumer end, what are we really like to do business with; how do our clients truly rate the way that we respond to and interact with them. And – are
What are you like to do business with? Read More »
There is little doubt from anyone working within the residential tenancies sector that the current system of administering the governing legislation is deeply flawed and most likely on the verge of a complete breakdown. The system is in imminent danger of collapse, and this isn’t just my own view – this has been expressed to
VCAT – a flawed, fractured system Read More »
Human management in a post-pandemic world I’ve had a couple of interesting discussions in the last week which have started a thought process on what the future of our working lives will look like and, while this is written from a property perspective, there are many other client-facing industries and roles which will need to
Human management in a post-pandemic world Read More »
If you look up the definition of the word “sorry”… it’s an expression of contrition or apology for something we’ve done or not done which caused hurt to others, that we’re taking responsibility for a wrong and accepting accountability for it – and this has the effect of putting us on the defensive, even if
For our own self’s sake, it’s time to stop apologising Read More »
We are told that data is king. I first heard the term “disintermediation” some years ago in a talk by an executive from one of the real estate marketing portals. It means, literally, the removal in the intermediaries between the producer and the consumer. In his example, he was talking about the removal of estate agents
Data and disintermediation Read More »
Reflections on a year just past… Today marks the anniversary of the second of the Victorian lockdowns, by far the hardest and longest in the country so far, and ironically, while our restrictions are easing, but across the border in Sydney, there are extensions to their restrictions – to you who are feeling the weight
Sometimes the most useful thing is having someone experienced to think it through with.
Practical one-to-one coaching and mentoring to help property managers and leaders build confidence, judgement and capability.
Coaching and Mentoring Read More »
Sometimes you need another perspective.
When something isn’t working as well as it should — or you’re preparing for growth or change — I’ll help you look beyond the obvious problem, understand what’s really happening and work out what needs to change.
Good training should change what happens back at the office.
Practical training built around the situations property management teams actually deal with — helping people communicate better, make better decisions and build the confidence and judgement to handle what comes next.