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Property Managers throughout Victoria should take a bow.  In the last two years, there have been 2 separate and highly complex pieces of legislation thrown at them only 12 months apart and they’ve stood up and managed them as well as I’ve seen anywhere; with all the distress and anxiety of covid and the lack […]

I think we need to face the reality of our environment. In most cases and most areas, fee discounting is here to stay whether we like it or not and to remain profitable, we’re going to have to operate on reduced margins and therefore find other ways to keep a healthy bottom line.

In the forward-looking agencies that I’ve consulted to, there is an eagerness to find ways to remove the stress of their Property Management staff and improve their roles, and they are continually looking at emerging property technologies along with best practice in other industries. As an example, most of us clearly learned the effectiveness of

There’s a pretty good chance I’m not going to win many friends by saying some of what I’m about to say… In case you missed it, there’s a crisis in Property Management – we’re losing good people at a rate of knots. Look closely though, and you’ll see that there has always been a lack

Most of you who have either heard me speak at conferences and seminars or have talked with privately know I talk a lot about mindset and how reframing a situation or circumstance can alter the outcome for us. The reason for this is simple – one of the things I learned years ago when I

We’ve been conditioned to see the start of a year as a time to set our goals for the year ahead, and we hear a lot from people about how we have to set our goals and be ready to start them in the new year. Then, from about this time of year, around the

There’s a fair bit of media attention at the moment on this phenomenon we’re now calling the “Great Resignation” and the prediction that it will hit us in March 2022, once people start returning to the office full time. Using the anecdotal American experience the experts are saying that the lockdowns have given us the

Let’s talk growth for a moment… One of the most common questions I get as a property management consultant from business owners is “Kirk, how do I get my team to grow the business more?” My response generally isn’t what they expect, as I turn the question around, and ask “why do you want growth?”

Let’s talk about self-doubt… I was part of a conversation last weekend with a number of people where we were discussing the way forward for a friend and her career. What came out of this was that the biggest thing holding her back was her sense that she wasn’t worthy or capable of the next