Blog

If you’ve been in on one of my talks on communication, you’ll know that I’m strong proponent of making sure that every email and every phone call you receive gets an answer, even if it’s just a quick reply of acknowledgement for the time being and setting the expectation on when a more comprehensive answer […]

Yes, this one’s a bit delayed… The big lesson from the trip away though is through me breaking my promise not to talk about skiing… Whenever I go skiing I’m always looking for improvement – so I book lessons. This time was no different but out of the 4 I booked, only the first was

I’m getting a bit tired of the media narrative which paints our sector as the problem in the housing crisis (you know the one: “greedy agents and robber-baron landlords – it’s all their fault that we’re in this mess” – that one…) we’re easy targets for journalists and politicians, and it’s all getting just a

And it’s ok, I’m still not going to mention the snow…yet!! One of the things that has impressed me each time I’ve been to Japan is that the people are almost achingly polite, their culture is one of allowing and accepting, and nothing is too much trouble – from a customer service point of view

And I’m not suggesting that I have all (or any..) of the answers, but after reading the number of posts this month from members of our community who are clearly in so much distress that they’re leaving or have left the sector, we need to do something to address this. I’ve also had conversations away

And it’s ok, I’m not going to mention the snow…well, not in this part!! Funny how when you slow down, the things which you’ve known for a while tend to come to the surface again – given I had 2 close to weeks away from home, I got some time to be in the moment,

Or a Virtuous one…? I’ve written before on the power of our minds to determine our outcomes, here’s a slightly different take on it – coming from the perspective of a continuous feedback loop. Recently I read an article on cyclic thinking and outcomes and how we can use the effects of our thoughts to

We’re on the home run now to Christmas and it seems that it’s some sort of magical cut-off date for a lot of work to be completed, and our stress levels rise when demands are made of us. If you don’t have enough time to complete everything, just keep in mind that this happens each

If you’ve been told you’re not good at something at some point in your life, then this is for you. We talk now about leadership as being separate from management and it is, yet for all bar the last few years it’s been seen as one and the same thing – we all aspired to

Landlord surveys I’ve conducted over the past decade have shown that the absolute first order of priority for investors is a well experienced, well trained and knowledgeable Property Manager, and low fees did not override this with only 1 in 12 considering it as having any sort of importance in their choice of Property Manager.